Turn one-time buyers into regulars.
Foot traffic means nothing if they never come back. SurfBloom automates post-purchase follow-ups, review requests, and re-engagement campaigns so every customer who walks through your door has a reason to return.
Audience: VIP Customers
Tag matches "Loyalty Tier"
VIP Early Access SMS
"Hey Jessica! Our Spring Collection drops tomorrow, but VIPs get early access today. Show this text for 20% off! 🌸"
Send the right message at the right time
Build drip sequences, one-time blasts, or ongoing nurture campaigns — all from one place. Text, email, or both. Target by tag, status, or any custom field in your CRM.
Push a flash sale to your VIP list, automate a thank-you after every purchase, or re-engage customers who haven't been in for 90 days. Every send is tracked so you know what landed and what didn't.
Learn more about CampaignsAn AI receptionist that never clocks out
Every missed call and after-hours message gets handled instantly. SurfBloom's AI chatbot responds to inquiries, answers questions about hours and inventory, captures lead information, and directs customers to your store.
It responds using your shop name, tone, and personality. Your customers think they're talking to your staff. You see the full conversation waiting for you when you open up.
Learn more about AI Chatbot
Shop Assistant
8:45 PM (Closed)
NeighborhoodAnchor.
You aren't just selling products. You're building a community. Make sure every customer feels like a local regular.
Bloom Boutique
Hi Lisa! Thank you so much for shopping locally with us today. If you love your new items, we'd appreciate a quick Google review!
review.link/bloom
More five-star reviews on autopilot
The shops with the most reviews win local search. When a customer opts into your messaging, a workflow handles the rest — a personalized text goes out after a purchase with a direct link to your Google review page.
AI writes the message using the customer's name and purchase details so it reads like a personal follow-up, not a mass blast. Didn't leave a review after five days? A gentle nudge goes out automatically. Left one? A thank-you message fires.
Learn more about ReviewsCatch bad experiences before they go public
Not every unhappy customer leaves a review — most just never come back. SurfBloom's feedback system gives them a private channel to tell you what went wrong before they tell Google.
Rude interaction, out-of-stock item, long wait — you hear about it first. Negative feedback triggers a workflow — task created, team notified, follow-up sent — so you can make it right while they still remember your name.
Learn more about Feedback
Private Feedback Captured
JUST NOW
Emily R. (Recent Purchaser)
"Love the clothes, but the line at the register took 15 minutes and the cashier seemed really overwhelmed."