One inbox.
Every conversation.
Stop checking three apps to see who messaged you. SurfBloom pulls every SMS, webchat, and chatbot conversation into a single inbox — threaded by contact, visible to your whole team.
Michael Rivera
Online
One thread per contact, no matter the channel
A client texts your business number. Then they message through your website chat. Then your AI chatbot handles a missed call at 9pm. In most setups, that's three separate conversations in three separate places.
SurfBloom merges everything into one thread per contact. Open the conversation and you see the entire history — every channel, every message, in order.
Your team responds from the same place regardless of how the client reached out. The client doesn't know the difference. They just know you responded.
PerfectHarmony.
When all your channels flow into a single stream, no one gets left on read.
Everyone sees it. No one double-replies.
The worst thing a client can hear is "sorry, I didn't see that" — or worse, get the same answer from two different people five minutes apart.
SurfBloom's inbox is shared across your team. Everyone sees which conversations are open, who responded last, and when. No ownership confusion, no "I thought you were handling that."
A receptionist starts a conversation in the morning, a manager picks it up after lunch — the thread is right there, no handoff needed. Every message ties back to the contact record so context is one click away.
Tom Kendall
2m ago
Can we reschedule for tomorrow?
Sarah Jenkins
1h ago
Thanks for the update.
Replied by Jess
Elena V.
Yesterday
I'll check the portal now.
Workflow Triggered
Contact stage updated to Booked
Task created for front desk
Confirmation SMS queued
Conversations that trigger what comes next
A conversation isn't just words on a screen — it's a signal. A client replies "yes" to a booking confirmation and a workflow creates the task.
Someone asks about pricing through webchat and the chatbot captures their info, creates the contact, and enrolls them in a follow-up sequence. A negative reply triggers an alert to your manager.
SurfBloom conversations aren't siloed in an inbox — they're connected to your workflows, tasks, and contact records. Every message can kick off the next step automatically so your team handles the relationship and the system handles the logistics.