Stop losing members to the gym down the street.

Build drip sequences, one-time blasts, or ongoing nurture campaigns — all from one place. Text, email, or both. Target by tag, status, or any custom field in your CRM.

Send a re-engagement text to members who haven't booked a session in two weeks, automate a welcome series for new signups, or push a referral promo to your most active regulars. Every send is tracked so you know what landed and what didn't.

Not every unhappy member leaves a review — most just cancel. SurfBloom's feedback system gives them a private channel to tell you what went wrong before they tell Google.

Dirty locker room, overcrowded class, rude interaction — you hear about it first. Negative feedback triggers a workflow — task created, team notified, follow-up sent — so you can save the membership while there's still a chance.