Hear it privately before they say it publicly.
Not every unhappy client leaves a review — most just leave. SurfBloom gives them a private channel to tell you what went wrong before they tell Google. You get the chance to fix it. They get the feeling someone actually cares.
Initial Feedback Prompt
"How was your experience today?"
Happy
4-5 Stars
Route to Google
review.link/google
Unhappy
1-3 Stars
Private Form
Task Created
Team Follow-up
Bad experiences don't have to end badly
After a visit, service, or purchase, SurfBloom sends a short feedback prompt. Happy clients get routed to leave a Google review. Unhappy clients get routed to a private form where they can tell you exactly what happened.
That negative response triggers a workflow — task created, team member assigned, follow-up sent — all before the client opens Google to write something you can't take back.
Every response ties to the contact record so when your team reaches out, they already know who, what, and when. No cold calls, no guessing, no "sorry, who is this again?"